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Complaints Procedure ACVO is committed to providing a high quality service and high standards of conduct. We learn and improve by listening to our clients. ACVO’s complaints procedure has been made as easy as possible. Complaints can be made by telephone, letter, fax, e-mail or in person. Please provide us with contact details and preferred method of how to contact you to respond to your complaint. Please give full details of your complaint. We will acknowledge your complaint in writing within 5 working days and explain that it has been passed to the relevant person within the organisation. The complaint will be dealt with and a written response will be sent within 15 working days from receipt of original complaint. If you are not satisfied with how the matter has been dealt with you can ask for your complaint to be referred to the Chairperson of ACVO. If you wish to discuss any aspect of a complaint or appeal please contact our Chief Executive. Where to find us:
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